The Shack Mililani

"Great food friendly staff. Don't think anyone at the table was disappointed with what they ordered. Highly recommend"

"We have been to The Shack quite a few times. We only sat at tables until our last visit, when we decided to sit at the bar. Let me tell you something. Sitting at a table is a mistake! The service is hit or miss. But the bar? That's where it's at. Not only are the barstools incredibly comfortable, but the service was 🤌🏽 impeccable. Gigi took great care of us and made us feel more welcomed than all of the other times combined. We'll definitely be back!"

"We went out for lunch as a family on Mother’s Day with a party of six. When our server handed us the receipt, she pointed out that there would be a 4.5% credit card fee, so I decided to pay in cash instead. On the receipt, there were suggested gratuity percentages listed. Seeing that, I assumed gratuity had not yet been included in the total, so I left an additional tip for our server. I had originally intended to leave only the suggested gratuity amount of about $27, but because I did not have smaller bills or change, I handed over an additional $40 instead. The server then came back and asked whether we wanted our change back. I found that strange because it would have made more sense to simply return the change and allow us to decide how much additional tip we wanted to leave ourselves. As we were leaving the restaurant, my son went to use the restroom while I waited near the hallway entrance. That is when I noticed a sign stating that “for groups of 6 or more, an automatic gratuity will be added to your tab.” I do not remember whether it said 15% or 18%. This is a self-seating restaurant, and there is already a sign at the entrance directing customers to find their own seating. The gratuity notice, however, was posted on a wall to the side, making it very easy to miss. Realistically, when people go out to eat, most are not carefully reading every sign posted on the walls. We all go through hardships and difficulties in life, and on a special occasion like Mother’s Day, we chose to leave our home to enjoy a meaningful meal together as a family. It was very disappointing to later feel taken advantage of during what was supposed to be a special and enjoyable celebration. What upset me the most was that the server never mentioned that an automatic gratuity had already been added to our bill. Looking back, it is even more upsetting that she returned to ask whether we wanted our change back, despite knowing that gratuity had apparently already been included."