Chez Kenzo Bar And Grill

"We ended up at this restaurant for one reason and one reason only: it was one of the few places still open late at night. Unfortunately, that turned out to be the only thing it had going for it. From the moment we walked in, the experience was terrible. The restaurant was overwhelmingly loud, with a nearby table screaming and carrying on to the point that it felt more like a nightclub than a dining establishment. When we politely asked to be moved, despite nearly half the restaurant being empty, our waiter acted as though we had asked him to rebuild the dining room from scratch. Then came the menu. I have eaten all over the world, from street food stalls to Michelin-starred restaurants, and this may be one of the most confused menus I have ever encountered. Nothing seemed cohesive, nothing made sense, and when we asked for guidance, we were told it was “Asian fusion.” If this was Asian fusion, then neither Asia nor fusion were informed. Following the waiter’s recommendations, we ordered several dishes, including what was described as their best-selling uni pasta. When it arrived, I immediately noticed the obvious problem: there was essentially no uni in it. Not “a small amount.” Not “subtle.” Virtually none. Let’s be honest here. Uni is expensive. Customers know that. Restaurants know that. Charging premium prices for a dish centered around uni while serving little to none of it feels misleading at best and dishonest at worst. When I tried to address the issue, things somehow got worse. The first staff member we spoke with immediately informed us that they “don’t do exchanges” before even asking what was wrong with the dish. That response alone tells you everything you need to know about how this restaurant views customer service. Eventually, our waiter arrived, and instead of showing any concern whatsoever, he became defensive. He repeatedly insisted there was uni in the dish because he had personally supervised its preparation. At no point did he ask what was wrong. At no point did he attempt to understand the complaint. At no point did anyone seem remotely interested in whether we were enjoying our meal. The irony is that the missing uni wasn’t even the biggest problem. The bigger problem was the attitude. Mistakes happen in restaurants every day. Good restaurants fix them. Bad restaurants argue with customers about them. I ordered a replacement pasta with shrimp and mussels simply because I wanted a dish where I could physically verify the main ingredients existed. The seafood was there, but somehow the kitchen still managed to produce a pasta dish almost completely devoid of flavor. By the end of the evening, our dissatisfaction could not have been more obvious. Yet nobody checked on us. Nobody asked what went wrong. Nobody cared. This place seems to have confused being expensive with being good. The food was mediocre, the service was dismissive, the menu was a mess, and the hospitality was nonexistent. There are countless restaurants in Hawaii competing for visitors’ attention and money. This one does not deserve either. I will never return, and I would strongly recommend spending your time and money literally anywhere else."

"Absolutely consistent quality and tasty food. The pasta and beef options are awesome, the Tofu watercress salad was delicious. 10/10 we will keep going back for more, we recommend you take your friends and family. Great service with a fun atmosphere."

"Food is delicious."