California Pizza Kitchen at Kailua Town Center

"Genuinely one of the most hilariously, truly ludicrously bad service experiences I've had at any restaurant in my 40+ years walking this planet. I'd struggle to think of anything about the experience that didn't go laughably terribly. I'll run it down to give a flavor: - From the instant our waiter rolled up to our table, it seemed apparent from his general 'tude that he didn't give even the remotest shit about his job or whether even one thing went right with his tables. This impression was confirmed many times, as he was first unable to say what bottled beers were available, immediately got one of our party's order wrong (until I jumped in to correct it, though more on what we actually received below), and visited our table maybe 3 times in the hour+ we sat mostly waiting in the restaurant, wondering what in the world was going on. Complaints, as they piled up, were met with a sort of "yep, that'll happen, what can ya do..." dismissiveness. - One of our party ordered a well gin and tonic. The bar was "out of tonic." Let that sink in. A bar. Was out of... Tonic water. - Getting drinks out (two bottled beers, as the only well drink was cancelled, as noted, when the exotic ingredient of tonic water was out of stock) took 15-20 minutes. And waters ordered for the table still didn't arrive even at that point, until we pointed out they were missing. - The chips and guac appetizer came out 10-15 minutes after the drinks, pushing 30+ minutes since we ordered. - About 25 mins later, after at least three other tables that were seated around us after we were were seated were served and nearly finishing their food, the first entrees arrived. 2 of 5 guests got something in this round, about 20 minutes before food started to trickle out piecemeal for the other 3 people at the table. Both kids' pizzas were not the toppings they'd ordered (those were still in the oven after being "remade" for some reason (??), so they just brought out pepperoni?), and the BBQ chicken pizza (photo attached) was burnt to a rock-hard crisp. - As we continued to wait for the correct pizzas that never came before we left, I captured the attached shot of pigeons chowing down on the scraps left on the uncleared table next to ours. Eventually, we left before eating really any of the entrees. The manager wrote off the entire meal after one of our party complained about our experience, which I guess was better than the alternative? But we left after more than an hour having still not eaten most of the meal we'd gone out for, which didn't make for a great family dining experience overall. More than anything, though, I just felt kind of ... sad to even be there, putting up with the abject, unrepentant awful service? It felt genuinely embarrassing to be sitting there with my family and thinking "welp, I guess this sad scene is what a Friday night out looks like for us now..." When service is so bad it starts to hit your self-esteem for even being there and subjecting your family to it -- well, that's a new dining low for me. Stay tuned for the restaurant's corp speak rebuttal to this post, which (if replies to the other negative reviews here are any indication) is surely coming. CPK Kailua: just let both of us retain our last shred of dignity and make your reply an unqualified mea culpa, please. Both sides know what went down tonight, let's just write it off and try to let the healing start."

"Okay I'm usually a CPK fan, my children love their mac and cheese, i enjoy their cocktails and apps. However this past Thursday (5/14/26) was not the best dine-in experience. Off the bat, we walk in and it was basically empty-there were one 2-person party outside and then 4-person party inside. Being seated, it took a bit to receive our bread and waters. We check out the menu-the usual menu book that we've seen many times with a few added menu items. The waitress (can't remember her name-she had short brunette hair and glasses) comes to take our drink and food order. After drinks and begin ordering our entrees, My husband and Dad are a red meat eaters and will usually order their WC burger or their Ribeye. She informs us that they discontinued both of those items. We were very bothered by that. We find other items to order. The waitress barely checks on us while we wait on our food. We start getting our food but another waiter asked if we're doing okay with our food. We're almost done wrapping up our food and the waitress still hasn't checked on us. She and 2 other workers are near the bar chatting. We finally get her attention, so we can have a few takeout boxes and our check. We paid and left."

"Basil sphaghetti had so much garlic in it that it tasted spicy hot instead of flavorful. Person who prepared it forgot to include the goal cheese which l specifically asked for."